Have you ever looked at sites online to book an airline ticket in Europe, yet not been able to find the great fares quoted? Ryanair is particularly notorious for advertising low price fares for which there are in reality very few seats available.
Well, the European Union’s Consumer Commissioner has taken notice too. Check out this article from the British newspaper the Independent:
One in three people buying flights online ‘is ripped off’
By Amol Rajan
Saturday, 10 May 2008
Consumers are being ripped off, deliberately confused and misled by the websites of leading airlines, a report for the European Commission has found.
A survey of 386 websites in 13 European countries discovered that just under a third were breaking the law, either by concealing charges or misleading the public with promotional offers that were not in fact obtainable.
The European Commission is taking enforcement action against 137 of the websites. Ryanair, Austrian Airlines and the Finnish airline Blue 1 were among the offenders, according to Swedish and Norwegian authorities, while third parties such as tour operators and travel agents also came under fire.
In total the websites are administered by 80 companies, which have 12 months to demonstrate their compliance with trading regulations or face hefty fines and even closure.
Fifty-eight per cent of them discreetly added extra charges that were not included in advertisements, such as booking fees, “airport charges”, or fees relating to credit card payment, priority booking, luggage and fuel. Forty-nine per cent of the illegal websites broke regulations relating to pre-checked boxes on booking forms which required consumers to specifically decline a service in order to avoid extra charges.
The other main problem was the lack of seats available at the fares seen on advertisements.
Meglena Kuneva, the EU’s Consumer Commissioner, said that despite repeated warnings, many airlines had refused to improve their online operation. “It is unacceptable that one in three consumers going to book a plane ticket online is being ripped off or misled and confused,” she said.
